The controller of your data is SIA Joom (registration number: 40103993365, VAT number LV40103993365, registered at Gustava Zemgala st. 78-1, LV-1039, Riga, Latvia) (email for personal data management requests: email@example.com).
In order to provide you with our services, we will require certain information relating to you. In particular, we will require your name, your email address and phone number in order to contact you. Such information can be requested from you both through the Service and through other interfaces of communication, for example, via e-mail.
While you use our Service, you may contact our support agents at any time. Please note that your interactions with the support agents are monitored and may be stored following the resolution of your issue in order to assist you in subsequent inquiries as well as to improve our Service.
You are invited to fill in various forms available on our Service, including, for example, the feedback form. The contents of the form may differ, but they typically request your contact data (name, email, phone number) as well as useful input (such as your feedback, your preferences and interests etc.).
We aim to better understand how our Service is used. To this end, we collect certain technical data when you visit the Service, such as your device details and details regarding your connection (such as IP address).
This data may include, inter alia, your user id, UTM labels. We receive the relevant information about your visits and interaction with third-party services provided by others, the country where you are currently located, advertising that you click on, cookies, device information and internet protocol (“IP”) address (if applicable). If you use our Service from a mobile device, that device will send us data about your chosen language interface based on your phone settings, your advertising ID. We may also obtain additional available information regarding your device in order to tailor the Services to you.
Users prefer their orders and other user-generated information to remain safe and up to date when changing or using numerous devices. To make this possible, we support registration through social networks, so that your user account can be accessed in the future.
Should you decide to use your social media login (e.g. Facebook Login) to create and log into your account, you share some information (including your social id with us, as well as other information that you choose to share when establishing your social login, including your name, photo, gender etc.). This saves you from having to remember yet another username and password. We may receive info about you from our partners, e.g. when our ads are published on our partners’ websites and platforms (they will share with us details on the marketing aspects).
We process your data no longer that it is necessary for the purposes identified in this Policy. Unless we are obligated by law to retain such data, we safely delete or anonymize the data so it may no longer be attributable to you in accordance with our retention policies. We may keep de-personalized information after your account is closed.
Below you may find the factors we take into consideration when determining specific retention periods:
In order to process your personal data, we need to establish and secure a lawful basis in accordance with the requirements of the applicable law. You may be acquainted with consent as one of the lawful bases that you come across while using this or other services. Apart from consent, there are, however, other grounds for processing your data. For example, we will need to process your data in order to perform our contract with you. In other cases, we may be obliged by the law to process certain data, for example, under applicable accounting law. Furthermore, in certain cases we may have legitimate interest to process your data.
Please note that each legal basis comes with its own set of rights granted to you attached to it. Please read the below section carefully, since, for example, we will not be able to stop processing data in connection with our performance of the contract without terminating our contract with you.
Where necessary, we transmit personal data pertaining to you the to the following recipients:
In accordance with the applicable requirements, we have determined and implemented appropriate technical and organizational measures to safeguard your data against accidental loss and unauthorized disclosure.
We require our processors acting under our instructions to protect any data they may receive in a manner consistent with this Policy. We do not allow them to use such information for any other purpose.
In order to provide our service, we process, incl. transmit your data within the EU as well as outside of it. In the latter case we undertake all the necessary safeguards provided under the applicable legislation.
Where data is transferred outside of the EU to a territory that has not been deemed adequate by the European Commission, we rely on appropriate safeguards under Article 46 of the GDPR. As a rule, the safeguard applied is that the transfer is subject to standard contractual clauses (SCC) adopted by the European Commission binding upon recipients of your data. You may learn more about the standard contractual clauses here.
You are entitled to contact JoomPro with requests for exercising of rights granted under the applicable data protection law.
We will process your request and provide you the relevant option without undue delay within 30 days after such request has been submitted. When you make such requests, we may need time to investigate and facilitate your request. After we process your request we will send you a confirmation at the email address that you provide us for this purpose.
When you submit such request you warrant and represent that you are the natural person in relation to which the contemplated data have been provided, shared and/or processed and you have full capacity and authority to submit such request. We reserve right to check this based on the data, that was shared with us, in case we have doubts and also to provide this information to the third parties, including the authorities, should they lawfully request such information.
Pursuant to the GDPR, you have the following rights with respect to your data:
You may manage your data by sending an email at firstname.lastname@example.org in case you have any other request not listed above or you have any question in connection therewith.
You may also have the right to contact our Data Protection Officer via email@example.com.
Should you wish to communicate with us via mail:
Gustava Zemgala st. 78-1, LV-1039, Riga, Latvia
For purposes of compliance with Russian law and to the extent the processing under this Policy relates to processing of personal data subjects in Russia, this country annex for Russia applies.